Frequently Asked Questions
Everything you need to know about shopping at Passenger Official Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally ranging from 7-14 business days. You will receive a tracking number via email once your order has dispatched.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through secure payment gateways.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team. Once an order has reached the shipping stage, it can no longer be modified.
Do you offer international shipping?
Yes, Passenger Official Store ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are determined by your local customs office and are the responsibility of the recipient.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a unique tracking link. You can also log into your account on our website to view your order history and real-time shipping updates.